Reference

Legal terms that protect your account and money

We've built our legal framework around your deposit security and withdrawal verification.

Encrypted account dataVerified payment flowWithdrawal confirmation process
wdbos83108 login Legal terms that protect your account and money
GET HELP NOW

Reach our legal and account team

Team online

Live chat support

Open your account lobby, tap the chat icon at the bottom right. Our team in Jakarta responds to account, payment and policy questions weekdays 09:00–22:00 WIB, weekends 10:00–20:00 WIB.

Email support

Send queries about account security, data requests or policy concerns to [email protected]. We reply within 24 hours on weekdays, 48 hours on weekends.

Account settings

Update your legal contact details, review your deposit and withdrawal history, and request data copies from the Account menu under Security. All changes take effect immediately.

DATA & SECURITY

How we protect your data and verify withdrawals

Encryption standard

All account logins and payment details use TLS 1.3 encryption. Your password is hashed server-side; we never store it in plain text. Every API call between your device and our servers is encrypted.

Cookie and tracking

We use session cookies to keep you logged in after you enter your credentials. Analytics cookies record your lobby browsing and game play for security checks; they expire after 90 days. You can clear cookies from your browser settings anytime.

Payment verification

Before we release a withdrawal, we verify your DANA, OVO, GoPay or QRIS account matches your registered account name. If it doesn't match, we ask you to upload a photo of your ID for manual review. This takes 2–4 hours.

Account access log

Every login, password reset and device change is logged. You can review your access history from Account > Security. If you spot a login you don't recognise, change your password immediately and contact live chat.

Data retention

We keep your account data for as long as your account is active. If you close your account, we retain it for 12 months for legal and compliance reasons, then delete it. You can request earlier deletion where local law permits.

Data requests and changes

Request a copy of your account data, deposit records or betting history by emailing [email protected]. We provide it as a downloadable file within 7 working days. Update your personal details anytime from your Account menu.

Legal and account access questions answered

We flag your account as inactive within 14 days and archive your data. Any remaining wallet balance must be withdrawn before closure. You can reopen your account within 12 months by contacting live chat; after 12 months, it's permanently deleted where local law permits.

You can request selective deletion of certain data — for example, your betting history — by emailing [email protected]. We'll confirm what we can delete under local law. Your deposit and withdrawal records stay on file for compliance, but you can exclude them from requests where permitted.

Deposits via DANA, OVO, GoPay and QRIS go through licensed payment processors, not through our servers directly. We never store your full payment card or bank details. We store only your payment ID and transaction history.

Contact our live chat team immediately with the transaction date and amount. We'll investigate and verify it against your account activity. If it was fraudulent, we work with your payment provider to reverse it where possible.

Only you and our authorised support staff (when you contact us via live chat or email) can view your account. We do not share your details with game studios, affiliate partners or third-party analytics firms without your written consent.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 5–15 minutes after we verify your account. Bank transfers take 1–2 hours on weekdays. If verification is needed, add 2–4 hours; you'll see the status in your Account > Withdrawals.

Yes. Go to Account > Payment Methods and add or remove a DANA, OVO, GoPay or QRIS account. Changes take effect immediately. You can only withdraw to a method you've registered and verified in your account.